Corporate main number (866) 629-8200
Local Offices - Minnesota (952) 230-4800 - Colorado (303) 414-8200

Technical Repair Center

General Support Menu	(888) 221-1613
Voice, Internet & IP Connect Support (Direct)	(888) 217-6323
Video Conferencing Support (Direct)	(800) 863-3638
Report a problem via email (Non-Urgent):    Hosting Center Support                 managedhosting@zayoms.com    Technical Repair Support              zms-support@zayoms.com

Technical Escalation Procedure *see note

Level 1:	(763) 230-2111, Level I is paged immediately
Level 2:	(763) 230-2112, Level II is paged immediately
Level 3:	Jerod Stephenson: Manager of Support Services Office: (952) 230-4768 Cell: (651) 231-2091 (Urgent) Email: jstephenson@zayoms.com

*While we make every effort to meet or exceed our customer's expectations there are times when a customer may need to escalate an issue. Above is our support escalation information. For the most effective support and best resolution, we ask that customers follow this escalation path allowing time for our staff to respond and resolve issues.