Customer Care
Great Customer Service. We Believe In Treating Customers the Way We'd Like to Be Treated.
We measure our success by the satisfaction of our customers. We strive to establish meaningful, long-term relationships with our customers and believe that providing superior, proactive, reliable and responsive service will allow us to achieve that.
Customer Support Center
Please contact our Customer Support Center for all changes, additions or questions. Turn around time for changes and additions are approximately 24-48 hours.
866-629-8200 Option 4
To contact us via email: requests@zayoenterprise.com
Customer Support Escalation Procedure*
| Level 1: | Jerod Stephenson: Customer Support Manager Email: jerod.stephenson@zayoenterprise.com |
| Level 2: | Eileen Arcilla – Director of IT/Service Delivery Email: eileen.arcilla@zayoenterprise.com |
| Level 3: | Fritz Hendricks – President Email: Fritz.Hendricks@onvoy.com |
*While we make every effort to meet or exceed our customer’s expectations there are times when a customer may need to escalate an issue. Above is our support escalation information. Our staff is committed to providing efficient and effective support, and we ask that customers follow this escalation path to allow our staff the opportunity to respond and resolve issues reported.