Repair
For Expert Service, Call Us. That's Why We're Here!
We measure our success by the satisfaction of our customers. We strive to establish meaningful, long-term relationships with our customers and believe that providing superior, proactive, reliable and responsive service will allow us to achieve that.
Network Operations Center
Please contact our Network Operations Center for all service performance impacting issues.
888-217-6323 or 612-230-6323
To report a service performance issue via email (non-urgent): zayosupport@zayoenterprise.com
Technical Escalation Procedure*
| Level 1: |
(763) 230-2111, Level I is paged immediately If no response in 30 Minutes: |
| Level 2: |
(763) 230-2112, Level II is paged immediately If no response in 60 Minutes: |
| Level 3: |
Kelly Swanson – Director of Operations Email: Kelly.Swanson@zayoenterprise.com |
| Level 4: | Fritz Hendricks – President Email: Fritz.Hendricks@onvoy.com |
*While we make every effort to meet or exceed our customer’s expectations there are times when a customer may need to escalate an issue. Above is our support escalation information. Our staff is committed to providing efficient and effective support, and we ask that customers follow this escalation path to allow our staff the opportunity to respond and resolve issues reported.