Maximizes Your Existing PBX or Key Systems Investment
Voice and Internet services are delivered over a single broadband access circuit using the Internet Protocol (IP). An integrated access device (IAD) provides LAN/WAN interface for dedicated high-speed Internet access and analog or PRI trunking for premise-based KTS or PBX phone systems.
The broadband bandwidth is dynamically allocated between voice and Internet. When people are not speaking on the phone, the entire bandwidth is available for Internet.
With Converged Voice service, you buy only the number of concurrent calls you need - no more paying for a full PRI of call capacity if you don't use it.
The following standard features may be included, depending on the service delivery interface for your phone system - analog lines, or PRI.
- Caller ID
- Call Return
- Call Transfer
- Call Hold
- Last Number Redial
- 3-Way Call
- Call Restrictions
- Series Completion
- Authorization/Account Codes
- Direct Inward Dial (DID) Numbers
Trunk Group Unreachable Destination provides the enterprise with the option to reroute incoming calls to alternative locations in the event of a loss of connectivity with the premise-based PBX.
Automatically redirect incoming calls to another enterprise location, answering service, call center, remote office, mobile phone, etc. The alternative destination can be to another Zayo Enterprise Trunk Group or Hosted voice service, or to any public switched telephone network destination.
Setup of the Trunk Group Unreachable Destination service is done through the Zayo Enterprise web voice portal.
Once the Trunk Group Unreachable Destination service has been setup, it is automatically used when the PBX is considered unreachable - i.e. a failure response is detected other than a busy condition.
After all connections and equipment are back in service and online, Trunk Group Unreachable Destination deactivates itself, which allows calls to resume normal flow to your PBX.
No need to buy and manage separate PRI, business phone lines and Internet circuits. Contact us to learn the benefits of converged voice service.