Local and Long Distance Calling and Internet Service On One IP Network
Zayo Enterprise Networks delivers next generation voice applications via a hosted model so even the smallest organizations can get big company features. Hosted PBX is sold along with one of our IP access products and provisioned to prioritize voice traffic so all of your conversations are crystal clear.
Advanced Call Capability
Zayo's Hosted PBX service provides features and capabilities beyond what is available with traditional separate voice and data networks, such as the ability to manage phone calls through a web portal, have voicemail sent to email, simultaneously ring your desk phone and cell phone, or selectively determine which callers can reach you and which callers go directly to voicemail. Set time of day call treatments, use selective forwarding or find-me/follow-me features so important calls are never missed or to filter unwanted calls.
Manage and configure call features in real-time through an intuitive toolbar interface within Microsoft Outlook, Internet Explorer and Firefox. No cumbersome feature codes to remember. Change calling features from anywhere, whether in the office, at home, or on the road. Make and accept telephone calls with a click of the mouse.
One mailbox for your email and voicemail. Retrieve voicemail via your standard email client. Prioritize voicemails and emails together. Listen to voicemail right from your computer. Forward voicemail to others within your organization or outside of your organization using email.
Configure inbound calls to route to multiple phones - office, mobile, home, other. With select call forwarding, specify when, where and which calls should be forwarded. Ring multiple alternative phone numbers either sequentially or simultaneously - first phone to be answered is connected. With Remote Office, make any PSTN phone function as your office phone to receive and make calls.
Workgroup Call Services
Place caller on hold from one phone and retrieve from another phone. Pick up a ringing call to another group member. Use Shared Call Appearances to place an extension on multiple phones - ideal for executive/assistant. Set up hunt groups to distribute incoming calls to a group.
Zayo's Call Center solutions support any size business from small informal workgroups only needing basic call distribution, queuing, and simple reporting to large scale formal Call Centers requiring more advanced call distribution, agent availability and status, supervisor real-time monitoring of agents and queues, and in-depth historical reporting.
Easy and flexible call configuration options are available through web-based administration. Greet callers with customized greetings and periodic comfort announcements while waiting in queue. Optional desktop software clients for Agents and Supervisors allow for more efficient call handling, particularly in high-volume call center environments.
High Definition Voice & Video Conferencing
Zayo supports a variety of high-definition audio phones, video phones, and video conferencing equipment. Have more natural conversations by talking and hearing in greater clarity with HD phones. Have more personal conversations and build relationships with others with one-on-one voice and video calls. Increase remote collaboration through simple to use video conferencing.
Need an easy to use, advanced phone system that can size easily to your business? Contact us to learn about hosted voip services.